Withdrawals

A question we are occasionally asked is “why have I not received the withdrawal in my external account yet?” There are several reasons why the withdrawal may not have entered your account.

For US clients: withdrawals are processed as ACH bank transfers which have a typical time frame of 1-3 business days. Our payments’ department handles all withdrawal processing; some factors that can affect this time frame are:

•  Federally observed holidays
•  Withdrawals submitted over the weekend or after office hours
•  Additional verification may be needed

For clients in the UK/rest of the world, the situation is similar:

Our withdrawal service processes funds once a day (cut off 2pm GMT), and it takes 1-3 working days for the funds to credit depending on the currency and your location. If you need a same day payment, please let us know in advance and we will be able to do it for you for a £5 fee. Some factors that can affect this time frame are:

•  Bank (public) holidays
•  Withdrawals submitted over the weekend or after hours
•  Additional verification may be needed

As usual, our client services team will be more than happy to help if you have an additional query concerning withdrawals. In the UK, Europe and the rest of the world support is available during Monday to Friday 09:00 to 17:00 GMT, telephone: +44(0) 203-915-8111 or email: [email protected]. In the US only, support is available during Monday to Friday 09:00 to 17:00 MST, telephone (877) 258-0181 or email [email protected].