Don’t panic – if you have mislaid your card or if you think it’s been stolen, you can take simple action to prevent a stranger from getting hold of your gold or currencies held on you Glint account.
The very first thing to do is to freeze your card, so no thief can use it. It’s easy to do this. Just get into the Glint App and click on the ‘Card’ tab, which brings up three options – ‘temporary freeze card’, ‘show PIN’ and ‘cancel lost or stolen cards’. Click on the ‘temporary freeze card’ – after all, you don’t want to cancel the card, because it may show up after all. Freezing the card prevents anyone from using it and accessing your gold. Unfreezing it is a simple process too.
Then, report the missing/stolen card to the local police, and also inform our Client Services Team in the geographical region of your location.
In the UK, Europe and Rest of World, that’s +44(0)203-915-8111 during Monday to Friday between 09:00 and 17:30 GMT or email: [email protected].
In the US, it’s: (877)258-0181, Monday to Friday 07:00 to 18:00 MST or email: [email protected].
If you urgently need funds to pay a hotel bill, airline flight and so on and you are travelling with a companion who also has a Glint account then you can use Glint It! via your Glint App to P2P transfer funds to their account.
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