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Come on in the water is lovely!

PEOPLE FOREMOST

We’re a human brand and put people first in everything we do – our partners, customers, colleagues and suppliers. Working hard to get the best out of ourselves and each other.

RIGOUR IS EVERYTHING

We operate with intelligence and discipline. We’re happy to sweat the details as we solve problems and go in search of a better way.

FAILURE ISN'T FINAL

We are not afraid to fall short – it never stops us trying again. We know it’s all part of the process – and it’s only through creative innovation that we can produce something special.

ALWAYS WITH PURPOSE

We are relentlessly productive – happiest when we’re collaborating and always willing to motivate each other to stay focused on our goals.

OPEN POSITIONS

Glint, the global gold-based payments system that allows clients & businesses to instantly and securely save, spend and share real gold, is looking for a senior software engineer to help developing the fintech’s platform.

This role will play an integral role in positioning Glint as the leading global, alternative currency.

ABOUT YOU

You are passionate about building high-quality, scalable and performant distributed systems. You have the ability to balance quality, performance and maintainability, to solve challenging problems creatively. You have an eye for detail and enjoy helping others.

THE TEAM

You will be joining the product team that consists of talented senior software engineers, product owner, scrum master, quality engineer, infrastructure engineer and soon a user experience designer. The team shares a common interest in engineering best practices and understand that quality is everyone’s responsibility. With a strong focus on agile and lean development, your teammates share a strong appetite for collaboration, customer-centric development, devops culture and continuous / iterative delivery and improvement.

THE ROLE

You will be reporting to Emmanuel Ide, Head of Engineering.

Leadership

Ownership of the architecture, development, deployment and operations of the services you will work on.
Champion new technologies and enforcing the best development patterns.

Communication & Continuous Improvement

Be active, solution-oriented member of autonomous, cross-functional agile teams collaborating with your teammates.
Develop deep understanding of the product and of our users, so you can contribute pro-actively to product roadmap discussions.
Work with the team to constantly iterate on product development practices.

Development

Services (Rest, gRPC, graphQL) using Golang, Python and Kubernetes for the Glint Platform (Mobile products, Operations, Trading, Payments and Open Banking).
Contribute to improving the CI pipeline.

OUR STACK

Go, Ruby, Swift, Kotlin, ReactJS, AWS, Kubernetes, Kafka, Docker, Jenkins, Postgres, Prometheus, Vault.

ABOUT GLINT:
At Glint, we are a rapidly growing FinTech company. At a time of extraordinary monetary policy and when trust in currencies, banks and existing payment systems has been eroded, Glint helps us move to a more stable global economy. Glint is bringing reliability, independence, choice, and control to clients. By reintroducing the most universally trusted form of money.
Anyone anywhere can have a Glint account which has regulatory approval from the UK’s Financial Conduct Authority. Glint is accepted by tens of millions of merchants and over 2 million ATMs, in more than 210 countries and territories. Glint’s headquarters are in London with a remote location in Boulder, CO. We are looking to expand our US customer service team.

WE ARE LOOKING FOR SOMEONE TO:
• Respond to client queries via phone, live chat, and emails, in a timely and effective manner
• Own customer relationships, delivering stellar customer care and value to all customers in a fast paced, regulated environment
• Identify and deliver solutions to exceed customer expectations
• Proactive outbound client engagement where appropriate
• Engage customers at every interaction to nurture customer relationship and lead to measurable customer loyalty
• Assist with Client Onboarding/KYC

REQUIREMENTS:
• Comfortable working in the financial sector
• Experience dealing with complex product propositions
• Inbound and outbound calling experience
• 2+ years’ experience in customer care
• Experience working within a regulated business
• Bilingual applicant preferred

BENEFITS:
• 20 vacation days per year + 10 paid holidays
• Health Insurance
• Dental

SCHEDULE:

• Monday – Friday
• 40 hours per week

*Accepting remote applications

Please contact Genevieve Schofield (US Operations Team Lead) with a CV and covering letter to register your interest and potential interview.