Help & FAQs

Accounts

ACH Deposit - How to add funds to your Glint account (add Glint as an external account)

Can I have a joint account or add additional named users to my account?

Can I have multiple cards?

Can I register more than one account?

What accounts do I get when I register?

Is there a credit check when I apply?

Why do we ask for your details?

How do I register for Glint?

Does Glint support Apple Pay and Google Pay?

Can I open a business account?

Who can become a Glint client?

Company Information

Can I invest in Glint?

How and why is Glint special?

Getting Started

What happens when gold premiums worldwide go up?

What if I forget my passcode?

What if I forget my email/password?

What happens when my card expires?

What if my card doesn’t work at an ATM?

Can I use the Glint card to make online purchases?

Is my Glint card contactless?

What is the maximum amount I can spend each day?

What is the maximum amount I can withdraw from an ATM per day?

What should I do if I find a transaction I don’t recognize?

Can I check my balance at an ATM?

Why has my card been declined?

Can I spend gold with my card?

Do I need a balance to transact?

How can I check my balance?

Where can I use my Glint card?

Which devices can I access Glint app with?

If I don’t have a card can I still use the account?

I have funds in my Glint account, but my card was declined. What happened?

Do you charge to replace cards?

Can I make payments with the app?

Can Glint cancel my card or account?

What if I enter the wrong PIN?

How can I change my PIN?

Can I freeze my card?

Can I block my account?

What happens if I forget my PIN/where is my PIN?

Can I close my Glint account?

Will I need to tell you my PIN?

How do I get my Glint card?

Gold Storage And Insurance

What is the process for reporting Capital Gains on the gold you buy with Glint?

How do I know Glint offers me the most competitive price of gold at the time of my purchase?

What are the interest implications on the gold I buy?

What currencies are available and supported by Glint?

Can I transfer physical gold into Glint?

What is the quality of the gold?

Where is the gold stored and located?

Who are the suppliers of Glint’s physical gold?

Gold Redemption - Can I redeem my Glint physical gold?

How do I buy gold?

Support

How do I update my app?

Where can I view the short and long form disclosures?

How can I dispute a card transaction?

What do I do if my card is lost or stolen?

How can I contact Client support?

Download the Glint App to start saving and spending your gold

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