Client Support: (877) 258-0181    Mon-Fri 9am-6pm MST
Client Support: (877) 258-0181    Mon-Fri 9am-6pm MST

Why has my card been declined?

There are a number of possibilities, the most common of which is:

  1. It simply may be that you may not have enough funds in ewallet you are trying to use
  2. The merchant doesn’t accept the card; some retailers are not CHIP and PIN enabled
  3. To protect you from fraud all your card transactions must get real-time authorization. If their terminal isn’t online then it will decline your transaction. If the card continues to be declined, please contact our Client Support Team.

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