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FAQs

To help you with your queries here you’ll find a list of frequently asked questions. If you cannot find the information you can type your question into the search bar

Once your account is set up, your card will automatically be sent to your home address. You should receive your Glint Card within 5 business days after successfully completing the application and approval process.

No one at Glint will ever ask you for your PIN and you should not tell anyone else either, for any reason.

If someone does ask you, do not give it to them and contact us immediately.

Yes. If you are certain you want to close your account, then please contact client support. We can only send the remaining funds back to the funding account in your name.

To access this, please go to your profile and select “My Glint Card,” then select “Show Pin”.

Yes. You can block your account. You will need to call us if you want us to block your account for any reason. If you block your account, you will also block your card. So please do not do this unless you are sure.

Yes, you can freeze your card through the Glint app.

To do this, please go to your Glint profile in the app. Choose My Glint Card. Then click ‘Temporary freeze card’.

You cannot change your PIN. Some ATM’s may still give you this option, but your request will not be honoured. You can view your PIN anytime from your Glint app.

Yes. We may cancel or suspend your card or account immediately if we have reason to believe that your card or account is involved with fraudulent activities or possible suspicious activities.

If you enter the wrong PIN 3 times, your PIN will be blocked. To reactivate your PIN, please contact our Client Services team.

No, not currently. You will be able to make third party payments via the app soon. We will update you as soon as this functionality is available.

If your Glint account has sufficient funds, but is declined, it is likely because the Glint Mastercard is linked to an e-wallet with insufficient funds.

Follow the below steps to link your Glint Mastercard to the correct e-wallet.

On iOS: Simply swipe the wallet you want to link your card to the right. A green button will appear on the left side of the wallet saying ‘Link card’. Press it and your card will be linked to spend out of that wallet when you make a purchase.

On Android: Simply tap the display button on the wallet, once illuminated your card will be linked to spend out of that wallet when you make a purchase.

Yes, you can still use your account to buy and sell physical gold.

Currently, you can access the Glint App via an iOs and Android systems.

At over 30 million locations worldwide – anywhere Mastercard is accepted.

The quickest and easiest way to check your balance is through the Glint app.

Yes, you must have enough money in your account to make a transaction.

Yes, like any other currency simply link your card with your gold account and when you use the card the currency equivalent, plus any fees will be debited in grams from your gold account. From the transaction screen, you can see the transaction and the grams deducted.

There are a number of possibilities, the most common of which is:

  1. It simply may be that you may not have enough funds in ewallet you are trying to use
  2. The merchant doesn’t accept the card; some retailers are not CHIP and PIN enabled
  3. To protect you from fraud all your card transactions must get real-time authorization. If their terminal isn’t online then it will decline your transaction. If the card continues to be declined, please contact our Client Support Team.

Unfortunately not. Currently you can only check your balance on the Glint app where you can see how much you have in each e-wallet and the net worth of your account.

Please contact Client Support. You also have the option to block your card immediately via the app.

The maximum you can withdraw is a total of £300.00, assuming you have the funds.

You can spend £5,000.00 per day assuming you have the funds in your account.

Yes, your card is contactless. For more information about contactless cards read here.

Your first transaction must be with CHIP + PIN to activate the contactless feature of the card.

Glint is a FinTech business, operating the world’s first gold-based savings and payments digital platform which also provides multi-currency capabilities. With a vision to help create a world where everyone has an equal opportunity to prosper. Glint is on a mission to provide everyone with a reliable form of money in the form of gold. Glint, in partnership with Mastercard, provides a fair and reliable way to liquidate gold and allow it to be used as money. A gold-based account protects Glint’s clients from inflation and future financial crises. With Glint, clients can buy, save, spend and share physical gold anywhere in the world. Glint provides the best available market rates with no added Glint margin. Just a simple and low 0.5% premium fee is charged; with no additional hidden margins. You can easily keep track of spending, all through one card and one powerfully simple app.

Glint is authorised and regulated by the Financial Conduct Authority, under the Electronic Money Regulations 2011, for the issuing of electronic money (FRN 900657).

Gold is not regulated by the FCA. However, Glint’s clients know their gold is secured in a Brinks Vault in Switzerland as independent audits verify gold holdings.

Yes, you can use your Glint card as you would any other debit card. Simply enter the card details on the merchant’s site.

Regarding Glint account holders in the European Economic Area (EEA) after 01 Jan 2021:

As you may be aware, an agreement was made on 24th Dec 2020 between the UK and EU, the positive result of which is that further discussions regarding regulatory cooperation for financial services have been lined up for 2021.

I am very happy to say that due to the contingency plans that Glint has already activated, your account will remain fully operational as we finalise our regulatory framework for the EU.

We are aligned to the announcement from the European Banking Authority (EBA) on 08 Dec 2020 in which they stated: “In situations where the authorisation process would not be finalised before the end of the transition period, supervisory authorities in the EU have requested institutions to implement contingency plans setting out alternative actions until they receive authorisations”.

While we are working hard to make the Brexit transition as painless as possible, we may yet see restrictions on an EU member state basis, so rest assured that I will keep you updated with any further information that may temporarily affect your Glint account.

As we go through this transition phase, your gold and national currency funds (e-money) remain safe. Thank you for your patience.

For more information regarding Glint’s Brexit plans, please contact support@glintpay.com

There may be a couple of reasons why your card doesn’t work:

  1. You may have entered the incorrect PIN
  2. It may be that you don’t have enough funds in the e-wallet you are trying to access.

No, not currently. Please tell your friends and families about Glint!

No, not currently.

No, not currently.

Your first Glint card will be valid for three years – the expiration date is shown on the front of your card. If you use your Glint card regularly, before your old card expires we will automatically send you a new one in plenty of time so you are not without a Glint card. If you have not received a card automatically and you wish to receive one please contact us at support@glintpay.com.

Remember to destroy any expired cards to avoid potential fraud.

UK/EEA clients will initially get a Glint account that is comprised of a gold and GBP/EUR/USD e-wallet and the ability to spend from either wallet anywhere Mastercard is accepted globally. Additional currencies will soon be added to the platform.

No, you may see an identity check on your credit report. Identity check is a type of soft search that is recorded on your credit report so that there is a transparent record of who has been viewing your credit history. This search does not affect your credit score.

If you’ve forgotten your email, please contact Client Support.

If you’ve forgotten your password, please select ‘Forgot Password’ which is situated on the log-in page of the app. Follow the prompts within the app. If you need further help with your email/password recovery, please contact Client Support.

The verification of a client is a critical regulatory process. We use these details to try and make sure you are who you say you are.

For Apple users, go to the App store and search for Glintpay. Download and install the app. Follow the prompts to register for an account.

For Android users, go to Apps icon on the bottom right of the home screen. Search for Glintpay to download and install the app. Follow the prompts to register for an account.

Please log out of the app and log back in to create a new one. If you need additional support, please contact Client Support.

Glint does not currently support Apple Pay and Google Pay.

We currently do not support business accounts; however, you may express your business account interest by sending us an email at info@glintpay.com.

Once a customer has placed an order for gold though the Glint app, and that purchase process is completed, the customer them self owns the gold rather than Glint (or any other party). The gold continues to be held in a secure, insured and independent Brinks vault in Switzerland and this arrangement remains in place.

Anyone, anywhere in the world, over 18 years of age with a smartphone (iOS 10 and above) or Android (4 and above) device can open a Glint account.

At the moment, only clients residing in the UK, EEA, and the US can be issued a Glint MasterCard.

Glint reserves the right to discontinue or restrict services as well as conduct thorough customer due diligence on all client accounts at any time.

Premiums for gold – the percentage price charged by gold wholesalers – have increased worldwide. This means Glint’s rates are also affected. The margin between the price at which we can buy gold from our liquidity provider has widened, so you will notice that the margin in the app is also wider to match the rates at which we can buy our gold. No margin has been added by Glint, the rates you see in the app are the same rates that we can trade on your behalf.

Glint is a FinTech business, operating the world’s first gold-based savings and payments digital platform which also provides multi-currency capabilities. With a vision to help create a world where everyone has an equal opportunity to prosper. Glint is on a mission to provide everyone with a reliable form of money in the form of gold. Glint, in partnership with Mastercard, provides a fair and reliable way to liquidate gold and allow it to be used as money. A gold-based account protects Glint’s clients from inflation and future financial crises. With Glint, clients can buy, save, spend and share physical gold anywhere in the world. Glint provides the best available market rates with no added Glint margin. Just a simple and low 0.5% premium fee is charged; with no additional hidden margins. You can easily keep track of spending, all through one card and one powerfully simple app.

Glint is authorised by the Financial Conduct Authority, under the Electronic Money Regulations 2011, for the issuing of electronic money (FRN 900657).

Gold is not regulated by the FCA. However, Glint’s clients know their gold is secured in a Brinks Vault in Switzerland as independent audits verify gold holdings.

Glint has re-introduced gold as a global currency so that it can be used in electronic payments in real-time. Glint clients can buy any amount of gold. They can then save, exchange, share or spend their gold with the Glint Mastercard.

Innovative Payment Technology

  • Glint has developed and utilized a highly scalable and secure micro-services technology architecture to deliver a landmark liquidity for gold payments. Glint provides unprecedented liquidity by enabling physical gold to be settled at the point of electronic transaction.

Reliable & Independent

  • Physically allocated gold is the most reliable store of value – and now Glint allows you to spend it. Through our innovative app, Mastercard and banking integration, you can use gold as money in every sense of the word. We’re taking gold out of the vaults and empowering you to spend it whenever you want.
  • Our near-term vision, which is fully underway, is the creation of a gold banking service and payment business, both integrated with and independent of existing payment networks.

Fair & Transparent fees

  • Transferring currencies can be complicated, as well as expensive and many companies aren’t entirely transparent about the fees they charge. Glint lets you transfer funds instantly, opening possibilities wherever you go. It’s hassle-free, and ensures you don’t get stung by hidden fees.

Choice and Control

  • As you can both store and spend gold alongside international currencies, you attain a unique choice as well as an additional level of control and protection over your money.
  • Glint gives you control by letting you independently store and manage your wealth outside the banking system. You can transfer money to pay bills or send funds to friends without it ever going near a bank, and there’s no reliance on government currency.

Security & Trust

  • Your money is safeguarded in segregated client accounts;
  • Glint’s clients know their gold is secured in a Brinks Vault in Switzerland as we conduct independent audits to verify gold holdings;
  • You’ll also get instant in-app records of your transactions to help you keep track of your spending, to help you stay safe from fraud. And if you suspect any fraud you can block (and unblock) your card directly in the app.

Glint can only send funds to a bank account held in your name.
Our complimentary withdrawal service can take up to 5 working days to reach you depending on your location.

To request a withdrawal simply:

  1. Login to the Glint app and choose ‘Glint It!’
  2. Select ‘Send to a bank account’. This is located just underneath the search section
  3. Select the currency, type the amount you wish to transfer and then click ‘Continue’
  4. Enter your bank details* and click ‘Continue’
  5. Review your details and click ‘Continue’

We will reject any withdrawals that are not going to an account in your name.
If we cannot verify your bank details, we may ask you to send us a bank statement proving you are the account owner. Your statement will need to show your full name, account number and bank code.

If you need your funds more urgently, you can use your Glint card to withdraw up to £300 daily at an ATM for a fee of £1.50. Alternatively, you can contact Client Support to request a same day faster payment for a £5 admin fee (subject to our verification checks being complete).

*Bank detail requirements.
GBP
Sort Code
Account number

EUR 
SWIFT
IBAN

USD 
Account Number
Routing Number
Bank Name
Bank Address

Please send us an email with your contact information and your interest to invest with Glint to info@glintpay.com

Fee Types

 

 

 

If your Glint app is not automatically updated then you can manually update it on your Android or iPhone mobile device using the following instructions:

Apple iPhone:

  1. Open the App Store.
  2. Tap your profile icon at the top of the screen.
  3. Scroll down to see pending updates and release notes.
  4. Tap Update next to the Glint Pay app to update it.

OR

  1. Open the App Store.
  2. Enter ‘Glint Pay’ in the search box at the top of the screen.
  3. Tap Update next to the Glint Pay app to update it.

Note: if it says ‘open’ next to your app listing rather than ‘update’ then your app is already updated to the latest version.

Android phone:

To update your Glint app on your Android mobile device:

  1. Open the Google Play Store app.
  2. Tap Menu and then My apps & games.
  3. Search for ‘Glint Pay’.
  4. Tap Update.

Please contact us if you need any further help.

If you wish to dispute a transaction, you should contact our Client Support team immediately. They will be able to investigate any transaction queries for you immediately. Once we investigate it, we may raise a charge back on your behalf, so please keep any supporting evidence to share with our team.

If you lose your card, you need to block it via the app or by contacting us at info@glintpay.com or support@glintpay.com.  You need to do this to prevent your funds being accessed. When you notify us, we will order you a new card. You will only be liable to a maximum of £50 resulting from transactions arising from the use of a lost or stolen card. If you do not have access to your Glint App then you can call client support and select lost or stolen card and report it stolen that way. You will need the details of your card. Once reported we will cancel the card and order a new one for you. It will be sent to the address we have on file so if you’ve moved you need to make sure you change your address.

You can call client support on +44(0)203 915 8111.

Alternatively, you can also email us at support@glintpay.com.

Our opening/business hours are:

  • Monday to Friday: 9 am – 6 pm (UK time)
  • Saturday: 9am – 1pm (UK time)
  • We may occasionally operate reduced hours of 9am – 5pm