If you lose your card, you need to block it via the app or by contacting us at firstname.lastname@example.org or email@example.com. You need to do this to prevent your funds being accessed. When you notify us, we will order you a new card. You will only be liable to a maximum of £50 resulting from transactions arising from the use of a lost or stolen card. If you do not have access to your Glint App then you can call client support and select lost or stolen card and report it stolen that way. You will need the details of your card. Once reported we will cancel the card and order a new one for you. It will be sent to the address we have on file so if you’ve moved you need to make sure you change your address. Otherwise we will not send your card to the correct address and it will cost you twice.