At a time of extraordinary monetary policy and when trust in currencies, banks and existing payment systems has been eroded.
Glint helps us move to a more just, sustainable and inclusive global economy

info@glintpay.com

Terms of Use

Glint General Terms of Use
  1. About Glint

Glint is a trading name of Glint Pay Services Limited, a company incorporated under the laws of England and Wales with registration number 10117131. We are authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 for the issuing of electronic money. Our FCA e-money register number is 900657.

Use of and access to the Glint app, it’s website or products and services are provided on the basis of these General Terms of Use.

1.1 Glint may from time to time and without first letting you know:

1.1.1 Make such changes to the content of the app, Website or the products or services offered as it considers appropriate from time to time;

1.1.2 withdraw such services and products as Glint considers appropriate from time to time;

1.1.3 Terminate your access or use of its services for any breach of these terms or conditions or for any breach of law or regulation or for any reason Glint considers appropriate in order to comply with anti-money laundering regulations. Glint reserves the right to use various procedures to authenticate each transaction including identity checks.

  1. Scope of these Terms of Use

2.1 These Terms of Use govern the opening, use and closure of your Glint Account and other related payment services as referred to herein. Together with our Privacy Policy, and any other terms and conditions referred to therein, they constitute the legal relationship between you and us. For the use of additional services you may have to accept additional terms and conditions as notified to you when you are ordering or using such services. You are advised to print or download and keep a copy of these Terms of Use for future reference. You can always view the current Terms of Use on our Website.

2.2 You are also advised to read the answers to the “Frequently Asked Questions” which are published on our Website.

2.3 Depending on the type of Glint Account you have, additional terms and conditions may apply as communicated to you at the appropriate time.

  1. Permitted Access to Glint Services

3.1 You should not use the app or Website from any country where accessing or using them or any of the information, products or services on them is prohibited by law. The app and Website does not constitute any invitation or solicitation by Glint to any person to use any such information, products or services in countries where to do so is prohibited by law.

  1. Intellectual Property

4.1 All intellectual property and all materials comprising or contained in the app or Website including but not limited to all text/articles, logos, software and images, are owned, or as the case may be licensed, except as otherwise expressly stated, by Glint.

4.2 You are entitled to access the app or Website for the purposes of accessing the facilities offered by Glint. However, you may not use in any way, directly or indirectly, any of its components for any other purpose. The materials contained on or comprising the app or Website may not be copied or redistributed for commercial purposes or for compensation of any kind without prior written permission from Glint.

  1. Limitations on liability

5.1 All content shown by Glint are provided and made available without any warranties, conditions or guarantees. All such warranties, conditions or guarantees which would otherwise be implied by law are excluded to the fullest extent permitted by law. In particular, Glint does not warrant the accuracy, suitability, reliability, completeness, performance and/or fitness for purpose of the content of any services or products available.

5.2 Glint uses reasonable skill and care in providing its products and services to you. However (to the maximum extent permitted by law) Glint is not liable to you for any loss, damage, claim or compensation (including loss of profit or loss of use) arising out of:

5.2.1 Your use, delay or inability to use the Glint services;

5.2.2 Any inability to perform any of Glint’s obligations due to failure of any technical or operational systems;

5.2.3 Any reasons beyond Glint’s reasonable control. This will include (amongst other things) war, terrorism, government action, natural disaster, and industrial disputes;

5.2.4 Any damage to your equipment as a result of using Glint products or services;

5.2.5 Any change in currency rates which may occur from time to time.

5.3 Without limiting the more general exclusions of liability as set out in sections 5.1 and 5.2, (to the maximum extent permitted by law) Glint is not liable to you for any loss of profit, loss of use, indirect, or consequential losses, claims or other damages suffered or incurred by you from your use of the app or Website or the products or services offered however caused.

5.4 Glint’s maximum aggregate liability to you in respect of all currency transactions undertaken by you shall be limited to a refund equivalent to any monies you have paid to Glint to acquire currency.

5.5 The disclaimers and limitations of liability in these general terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Glint or any of its employees or agents or for fraud.

5.6 If any provisions of these terms and conditions including these disclaimers and limitations shall be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. Your statutory rights remain unaffected.

  1. Governing Law and changes to these terms and conditions

6.1 All use of the app, Website and these terms and conditions is governed by the laws of England and Wales.

6.2 All disputes arising out of the use of Glint and/or any services or products provided by Glint or any dispute relating to these terms and conditions shall be resolved by the Courts of England and Wales.

6.3 Glint reserves the right to change these terms and conditions from time to time.

6.4 Provisions relating to placing of the order and when the contract between you and Glint is formed.

6.5 Glint does not make available foreign currency for investment, speculation or any other purposes.

6.6 Glint will use various procedures to authenticate each transaction for the purposes of law and regulations including anti-money laundering regulations. Glint reserves the right to decline to continue to process any part of your order at any time.

6.7 Glint is entitled to refuse, withdraw or cancel your foreign currency order at anytime, for any reason. Glint may terminate any foreign currency order at any time.

6.8 Glint may also terminate any contract it has with you if it is required to do so on instructions of any law enforcement agency or regulatory body. In this case Glint may retain all or any of your money if it is required to do so by law and then deal with it as ordered by a court or other body of competent jurisdiction.

  1. Anti-money laundering policies

7.1 As an e-money issuer (EMI), Glint is regulated under Money Laundering Regulations. Our staff are fully conversant with Anti-Money Laundering guidelines and are aware of their responsibilities in the monitoring and reporting of any actions that raise suspicion or give cause for concern.

7.2 Glint reserves the right to perform identity checks in accordance with the Terms and Conditions on all individuals who wish to apply for the Glint product. In doing so it may use 3rd parties to verify the information given. Glint reserves the right at all times to refuse to process any transaction which it believes in its sole discretion, is connected in any manner to any unlawful or illegal purpose. We have a legal obligation to report to any such suspicious transactions.

7.3 Glint is obliged by law to monitor any unusual or suspicious transactions of any size taking place where we have reasons to believe the money is derived from unlawful or illegal activity.

7.4 There is a statutory obligation on all Glint employees to report suspicious transactions to the UK authorities. Where any such report is made, Glint accepts no liability for any delay in transmission of or confiscation of the funds.

  1. Your Glint Account

8.1 Your Glint Account is an electronic money account which enables you to send and receive electronic payments.

8.2 The electronic money on your Glint Account is issued in accordance with the European Electronic Money Directive (Directive 2009/110/EC of 16 September 2009) and the relevant national legislation of the United Kingdom.

8.3 Your Glint Account is denominated in a currency of your choice, as selected by you from the available currencies. Any transactions from that account will be in the designated currency of the account.

8.4 The electronic money held on your Glint Account does not expire but it will not earn any interest.

8.5 You have the right to withdraw funds from your Glint Account at any time. However, you may be required to confirm your identity beforehand and the destination of the funds. There is no minimum withdrawal amount but the funds on your Glint Account must be sufficient to cover any applicable withdrawal fee. You can choose the method of withdrawal when submitting your withdrawal request.

8.6 Electronic money accounts are not bank accounts. By accepting these Terms of Use you acknowledge that the UK’s Financial Services Compensation Scheme (FSCS) does not apply to your Glint Account.

8.7 Glint holds all client money in accordance with the Financial Conduct Authority’s (FCA) Client Money rules. This means it holds clients’ money separately from the firm’s money in a designated Client Safeguarded Account in an UK regulated credit institution. This arrangement is designed to ensure that client money is not a risk in the unlikely event of Glint getting into financial difficulties.

8.8 The electronic money on a Glint Account belongs to the person or legal entity which is registered as the Glint Account holder. No person other than the Glint Account holder has any rights in relation to the funds held in a Glint Account, except in cases of succession.

8.9 Your Glint Account may be subject to upload, payment and withdrawal limits, depending on your country of residence, the verification status of your Glint Account and other factors used by us to determine such limits from time to time at our sole discretion.

  1. Opening Your Glint Account

9.1 In order to use our payment services you must first open a Glint Account by registering your details on our app or Website. As part of the signup process you will need to accept these Terms of Use and our Privacy Policy and you must have legal capacity to accept the same. If you order additional services, you may be asked to accept additional terms and conditions.

To open and continue using a Glint Account, you must:

9.1.1 Be at least 18 years of age;

9.1.2 Not be a resident of any country where we do not provide the Glint Service as set out in the list of prohibited countries in our FAQ’s. This list may be amended by us from time to time, without notice;

9.1.3 Open an Account in accordance with the instructions set out in the registration page of our app or website including completing all requested information;

9.1.4 Maintain an active address, phone number and email address; and

9.1.5 Satisfactorily pass all of our required identity and security validation and verification checks.

9.2 You may only open one Glint Account in your name unless we explicitly approve the opening of additional accounts. Under this Glint Account you may choose to open currency and gold sub accounts.

9.3 You may only open a Glint Account if it is legal to do so in your country of residence. By opening a Glint Account you represent and warrant to us that your opening of a Glint Account does not violate any laws or regulations applicable to you.

9.4 All information you provide during the signup process or any time thereafter must be accurate and truthful. It is your responsibility to keep your details up to date.

9.5 You are responsible for all Taxation, legal and regulatory reporting personal to you in your country of residence or country where you report.

9.6 You may only add payment instruments (such as bank accounts or debit cards) to your Glint Account if you are the named holder of that payment instrument. Any attempt to add a payment instrument of which you are not the named holder may result in us refusing the transaction or suspending or closing your account at our sole discretion.

9.7 Your Glint Account is for private purposes only. You must not use your Glint Account for commercial purposes if you are receiving payments for or in connection with any business activity. We reserve the right to determine whether, in our reasonable opinion, you are using your Glint Account for commercial purposes and if so may suspend and or close your account.

9.8 On opening your account you may automatically receive a card if you live in a country where we are authorised to issue one. Please see our website for details.

  1. Maintaining Your Glint Account

10.1 You must ensure that the information recorded on your Glint Account is always accurate and up to date and we shall not be liable for any loss arising out of your failure to do so. We may ask you at any time to confirm the accuracy of your information or to provide documents or other evidence.

10.2 We may contact you by e-mail or in other ways with information or notices regarding your Glint Account. It is your responsibility to regularly check the proper functioning of your e-mail account or other methods of communication that you have registered with Glint. We shall not be liable for any loss arising out of your failure to retrieve such messages.

10.3 Fund uploads, payments received, payments sent and fund withdrawals are displayed in your online transactions history together with the fees charged. You should check your Glint Account balance and transaction history regularly and you should report any irregularities as soon as possible by contacting Client Support.

10.4 For any unauthorised or incorrectly executed transaction on your Glint Account you must notify us without undue delay after becoming aware.

  1. Keeping Your Glint Account Safe

11.1 You must take all reasonable steps to keep your Glint Account login details safe at all times and never disclose them to anyone. Our personnel will never ask you to provide your login details to us or to a third party.

11.2 If you have any indication or suspicion of your Glint Account, login details, password or other security feature being lost, stolen or otherwise compromised, you are advised to change your password and contact Client Support without undue delay. Any undue delay in notifying us may not only affect the security of your Glint Account but may result in you being liable for any losses as a result.

11.3 We may suspend your Glint Account or otherwise restrict its functionality on reasonable grounds relating to the security of the Glint Account or if we reasonably suspect that an unauthorised or fraudulent use of your Glint Account has occurred. We will notify you of any suspension or restriction and of the reasons for such suspension or restriction unless notifying you would be unlawful or compromise our reasonable security interests.

11.4 You must take all reasonable care to ensure that your e-mail account is secure and only accessed by you, as your e-mail address may be used to reset passwords or to communicate with you about the security of your Glint Account.

  1. Closing Your Glint Account

12.1 You may close your Glint Account at any time by contacting Client Support.

12.2 If your Glint Account holds a balance, you may withdraw any remaining funds by contacting Client Support and requesting that the funds are sent to a recognised bank account in your name in a manner that is reasonably acceptable for us.

12.3 We reserve the right to carry out any necessary money laundering, terrorism financing, fraud or other illegal activity checks before authorising any withdrawal of your funds, including in relation to returning any funds to you after you have closed your Glint Account.

  1. Uploading Funds

13.1 You can upload funds by visiting the Glint app and following the relevant upload instructions. You may be presented with a number of different upload methods depending on which payment methods are available in your country of residence.

13.2 Upload methods are payment services provided by third party financial institutions and are not part of our service. We do not guarantee the use of any particular upload method made available, and may make changes to or discontinue the acceptance of any particular upload method at any time

13.3 Glint is in no way responsible for any charges made by 3rd Party payment institutions and will credit only the received cleared funds.

13.4 We will only accept payments from and pay back to bank accounts, cards or other financial instruments that are in the name of the Glint account holder.

13.5 You may be asked to provide information such as proof of funds that we may reasonably require to ensure proper authorisation of an upload transaction.

13.6 If you choose an upload method using a payment instrument that may be subject to chargeback rights such as (but not limited to) debit card or direct debit, you declare that you will not exercise such chargeback right other than for unauthorised use of the payment instrument.

13.7 Funds received no later than 4pm on a Business Day, will be treated as received in that business day. Funds received after this time will be treated as received the next business day, unless we stipulate otherwise.

13.8 Uploaded funds will be credited to your Glint Account after the funds have been received and available for use by us. Some upload transactions, such as those by debit card, direct debit or direct banking may be credited to your Glint Account immediately, but are subject to reversal in case the actual funds do not reach us within a reasonable time. In which case we will deduct such reversed transaction from the balance of your Glint Account.

13.9 You must not make an upload through a payment instrument if you are not the named holder of that payment instrument. Without prejudice to claiming further damages, if we are required to return funds uploaded, we may charge an administration fee of £25.00 per upload return to cover our banking costs.

13.10 Uploads may be subject to upload limits due to security and legal requirements and to fulfil its regulatory obligations Glint may require further details regarding source of those funds.

  1. Trading Gold, FX and payments

Advice

We are not providing you with any advice regarding your decisions to buy or sell gold, foreign currency or card spend in gold.

The Services

14.1 We will provide facilities for you to buy and sell currency and gold.

14.2 Once a trade or transaction has been submitted it cannot be altered, cancelled or rescinded.

14.3 When you trade you rely solely on your own judgement. We do not offer advice under this Agreement on any matter including (without limit) the merits or otherwise of any transactions, taxation, or markets.

14.4 We may at our absolute discretion refuse any trade or transaction without giving any reason and without liability for any loss or damage incurred by you or any other party.

14.5 We will not transfer to you any funds representing the benefit of any fluctuation in currency or gold arising after a trade has been entered into.

14.6 We may request from you, from time to time, information regarding you and your financial affairs as they relate to Glint, required, in our judgement for compliance with legislation governing money laundering or other matters.

14.7 In the event of any transaction, you must have sufficient funds available in you Glint Account to settle any transaction plus any fees or charges prior to submitting a trade or transaction.

14.8 Glint reserve the right to add margin to exchange rates in the event of loss of price feed or when the market is not trading it is your choice to accept any rate provided by Glint.

14.9 We shall make all payments due to you under this Agreement in full unless required by law to make deductions.

14.10 In order for a payment instruction from you to be properly remitted, you must provide us with the information or unique identifier which is necessary for the proper execution of the transaction. The information could comprise the payee’s bank sort code and account number or, where applicable, the payee’s SWIFT number, BIC number and IBAN number.

14.11 If the information is incorrect, it could result in the payment transaction being delayed or the funds transferred being lost. We reserve the right to charge an administration fee to rectify any errors.

14.12 A withdrawal of your funds for whatever reason can only be made to a bank account in your name.

14.13 Glint may, at its discretion, make payments via any reasonable method open to them.

14.14 If a transaction results in a negative balance in your Glint Account, you will be required to repay such negative balance by uploading sufficient funds into your Glint Account in a reasonable and timely manner. Failure to do so is a breach of these Terms of Use. We reserve the right, at any time, to send you reminders or to take other debt collection measures. We reserve the right to charge you the expenses we reasonably incur in connection with any debt collection or enforcement efforts.

14.15 If you fail to make any payments due to us then we may charge you interest at the rate of 3% over London Interbank Rate.

  1. Withdrawing funds

15.1 You can request a withdrawal of all or part of the funds held in your Glint Account at any time. We do not guarantee the availability of any particular withdrawal method and may make changes to or discontinue a particular withdrawal method at any time as long as there is at least one withdrawal method available to you.

15.2 Glint is not responsible for and are not in control of 3rd Party charges that may be levied from time to time on transactions to and from you.

15.3 Withdrawals are subject to withdrawal fees and currency conversion fees depending on which withdrawal method and payment instrument is chosen.

15.4 You must not make a withdrawal to a bank account or other payment instrument if you are not the named account holder. Without prejudice to claiming further damages, if we are required to investigate a withdrawal to a payment instrument that is not in your name, we may charge an administration fee.

15.5 You must ensure that the payment details you enter when withdrawing funds are correct and complete. We will not be liable for withdrawn funds being sent to the wrong payment instrument where this is due to you providing incorrect payment details. When withdrawing to a bank account, you must ensure that the account is in your name, account number, sort code, IBAN and/or BIC/SWIFT are correct.

  1. Prohibited transactions

16.1 It is strictly forbidden to send or receive payments as consideration for the sale or supply of: drugs and drug paraphernalia, weapons (including without limitation, knives, guns, firearms or ammunition), satellite and cable TV descramblers, pornography, adult material, material which incites violence, hatred, racism or which is considered obscene, government IDs and licences including replicas and novelty items and any counterfeit products, unlicensed or illegal lotteries or gambling services (including without limitation the use of or participation in illegal gambling houses), unregistered charity services, items which encourage or facilitate illegal activities, multi-level marketing, pyramid selling or ponzi schemes, matrix programmes or other “get rich quick” schemes or high yield investment programmes, goods or services that infringe the intellectual property rights of a third party.

16.2 We reserve the right, in our sole discretion, to add categories of prohibited transactions by adding such categories either to these Terms of Use or an acceptable use policy published on the Website.

16.3 You may not use our services if you are residing in any of the following countries: Iran, Iraq, North Korea, Syria and Ukraine. This list is not exhaustive and we may in our sole discretion decide to discontinue or restrict our services in other countries at any time and without prior notice.

16.4 We reserve the right to suspend or terminate your Glint Account at any time if we reasonably believe to be required to do so by law or in order to comply with recommendations issued by a relevant government authority or recognised body for the prevention of financial crime.

16.5 It is strictly forbidden to use your Glint Account for any illegal purposes including but not limited to fraud and money laundering. We will report any suspicious activity to the relevant law enforcement agency. You are prohibited from using your Glint Account in an attempt to abuse, exploit or circumvent the usage restrictions imposed by a merchant on the services it provides.

16.6 If you conduct or attempt to conduct any transaction in violation of the prohibitions contained in this section, we reserve the right to: reverse the transaction; and/or close or suspend your Glint Account; and/or report the transaction to the relevant law enforcement agency.

  1. Fees

17.1 Transaction related fees can be viewed at any time in the “Fees” section of our FAQs.

  1. Your Data

18.1 The processing of your data is governed by our Privacy Policy which can be found on our Website. By accepting these Terms of Use, you also agree to the terms of our Privacy Policy. You should print and keep a copy of the Privacy Policy together with these Terms of Use.

  1. Our Liability

19.1 in case of an unauthorised payment or a payment that was incorrectly executed due to an error by Glint, we shall at your request immediately refund the payment amount including all fees deducted therefrom. This shall not apply:

19.1.1 Where the unauthorised payment arises from your failure to keep the personalised security features of your Glint Account safe in which case you shall remain liable.

19.1.2 If you fail to notify us without undue delay of any loss of your login details or other event that could reasonably be expected to have compromised the security of your Glint Account after you have gained knowledge of such event in which case you shall remain liable for losses incurred up to your notification to us;

19.1.3 If the transaction was unauthorised but you have compromised the security of your Glint Account with intent or gross negligence in which case you shall be solely liable for all losses; or

19.1.4 IF you fail to dispute and bring the unauthorised or incorrectly executed transaction to our attention within 13 months from the date of the transaction.

19.3. You must check the transactions history of your Glint Account regularly and contact Client Support immediately if you have any questions or concerns.

19.4. In the case of any incorrect or misdirected payment, we shall take reasonable measures to assist you with tracing and recovering such payments.

19.5 We shall not be liable for any disruption or impairment of our service or for disruptions or impairments of intermediary services on which we rely for the performance of our obligations hereunder, provided that such disruption or impairment is due to abnormal and unforeseeable circumstances beyond our reasonable control or the control of the intermediary affected.

19.6. Nothing in these Terms of Use shall operate to exclude liability for death or personal injury due to negligence or for fraud or fraudulent misrepresentation or for any statutory liability that cannot be excluded or amended by agreement between the parties.

19.7 We shall not be liable for the assessment or payment of any taxes, duties or other charges that arise from the underlying commercial transaction between you and another Glint client.

  1. Termination and suspension

20.1 You may terminate your Glint Account with us at any time by giving us notice.

20.2 In the event of termination we may give you reasonable instructions on how to withdraw remaining funds.

20.3 We may at any time suspend or terminate your Glint Account without notice in cases where:

20.3.1 You breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;

20.3.2 You violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or

20.3.3 We have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.

20.4 We may suspend your Glint Account at any time if:

20.4.1 We reasonably believe that your Glint Account has been compromised or for other security reasons; or

20.4.2 We reasonably suspect your Glint Account to have been used or is being used without your authorisation or fraudulently; and we shall notify you either prior to the suspension or, if prior notification is not possible under the circumstances, promptly after the suspension unless we are prohibited by law to notify you.

  1. Changes to these Terms of Use

21.1 These Terms of Use and any additional terms and conditions that may apply are subject to change.

21.2 We shall give notice to you of any proposed change by sending an email to the primary email address registered with your Glint Account.

21.3 If you object to the changes, they will not apply to you. However, any such objection shall constitute a notice by you to terminate and close your Glint Account. Your Glint Account will be closed in accordance with the provisions above.

  1. How we communicate

22.1 We usually contact you via email. For this purpose, you must at all times maintain at least one valid email address in your Glint Account profile.

22.2 Any communication or notice sent by email will be deemed received by you on the same day if it is received in your email inbox before 4pm on a Business Day. If it is received in your email inbox after 4pm on a Business Day or at any other time, it will be deemed received on the next Business Day.

22.3 Where legislation requires us to provide information to you on a durable medium, we will make it available to you or send you a notification pointing you to information on our website.

22.4 If you are unsure whether a communication is originating from us, please contact Client Support.

22.5 We will communicate to you in English and will always accept communications made to us in English. Documents or communications in any other languages are for convenience only and shall not constitute an obligation on us to conduct any further communication in that language.

22.7 Apart from communicating via email, we may contact you via letter or telephone, where appropriate. If you use any mobile services, we may communicate with you via SMS.

22.8 You may contact us at any time by contacting Client Support.

22.9 Glint may record your calls. Both parties agree and consent to the recording of telephone conversations between the parties or their representatives without an automatic warning tone. The parties agree to the use of any such recordings as evidence in any dispute or anticipated dispute between the parties.

  1. Complaints

23.1 Any complaints about us or the services we provide should be addressed to us in the first instance by contacting Client Support. You should clearly indicate that you are wishing to make a complaint to us. This helps us to distinguish a complaint from a mere query. We will send you a complaint acknowledgement by post or by email within 48 hours of receiving your complaint in accordance with our complaints procedure.

23.2 You may request a copy of our complaints procedure at any time.

23.3 If your complaint is not resolved to your satisfaction, you may contact the Financial Ombudsman Service at Exchange Tower, London, E14 9SR, United Kingdom. For additional contact details you may visit the website at www.financial-ombudsman.org.uk.

  1. Miscellaneous

24.1 No person other than you shall have any rights under these Terms of Use

24.2 Your Glint Account is operated in the United Kingdom and these Terms of Use shall be governed by and interpreted in accordance with the laws of England and Wales.

24.3 Any dispute under these Terms of Use or otherwise in connection with your Glint Account shall be brought exclusively in the courts of England and Wales.

24.4 If any part of these Terms of Use is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the Terms of Use, which shall continue to be valid and enforceable to the fullest extent permitted by law.

Card Terms & Conditions

Card Terms & Conditions

Effective Date: 7th December 2017

These terms and conditions apply to your Glint Prepaid Card. By using your Glint Card, you are demonstrating your agreement to these terms and conditions. You must read them carefully.
The Card is promoted by Glint Pay Services Limited Registered in England No.10117131. Glint Pay Services is authorised and regulated in the UK by The Financial Conduct Authority to issue e-money (Firm Reference Number 900657). This App and the website is operated and owned by Glint Pay UK Limited Unit 4.01 56 Shoreditch High Street, London E1 6JJ.
The Card is issued by Wirecard Card Solutions Limited Registered Office: 3rd Floor, Grainger Chambers, 3-5 Hood Street, Newcastle upon Tyne, NE1 6JQ. Registered in England No. 07875693. Authorised and regulated in the UK by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900051).
Should you have any queries don’t hesitate to contact us, Mon-Fri, 9am-5pm on +44 (0) 203 915 8111 or email
support@glintpay.com
Use of and access to the App or Website is provided on the basis of the following terms and conditions;
By using the Prepaid Card you are agreeing to these terms and conditions.

Definitions

In these terms and conditions, the following words and phrases have the meanings shown next to them;

Account – means the Glint Pay Services e-money account associated with a Card;
Account ID and Passcode – means a set of personal codes selected by the Cardholder to access their online Account associated with the Payment Services;
App and Website – means the Glint Pay mobile application and Glint Pay website only;
ATM – means automatic teller machine or cashpoint facility or cash dispenser;
Authorised – means an act of authorising the payment transfer by using the Card together with (i) the PIN or with (ii) the CVV code and Expiry Date;
Available Balance – means the value of unspent funds loaded onto your Account and available to use in a Card Currency;
Business day – means a day between and including Monday to Friday, between 9am and 5pm (UK time) except for bank or public holidays in England and Wales;
Card – means your Glint Pay Prepaid Card;
Cardholder – means Primary Cardholder and/or Additional Cardholder, as the context may require;
Card scheme – means Mastercard;
EEA – means European Economic Area;
e-money – means electronic money as defined under section 2(1) of the Electronic Money Regulations 2011 (as amended from time to time);
Expiry Date – means the expiry date printed on the Card;
Fees – a variety of charges that can be raised for purchase and ongoing use of the Glint Service;
Glint Account – means a designated currency account (relating to your Card) to which you can load funds for the purpose of accessing your e-money;
Glint Service – means all payment, FX, Gold and e-money services and any related services available to the Cardholder using the Account and/or Card;
Issuer – means Wirecard Card Solutions Ltd Registered Office: 3rd Floor, Grainger Chambers, 3-5 Hood Street, Newcastle upon Tyne, NE1 6JQ. Registered in England No. 07875693. Authorised and regulated in the UK by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900051).
Merchant – a retailer or other supplier of goods and/ or services which accepts payment by means of a card, card number, PIN or card and signature;
PIN – means personal identification number i.e. the security number provided for use with the card;
Summary Box – The section that includes notification of charges, limits and restrictions associated with the
card;
Transaction – means realising: (i) a payment, or a purchase of goods or services from a Merchant where payment is made (in whole or in part) by use of the Payment Services, including where payment is made over the Internet, by phone or mail order or (ii) a cash withdrawal made from an ATM using a Card plus any transaction fees charged by us in connection with your cash withdrawal
Verification of identity – means confirming personal identity and address of you by conducting electronic verification of your details or by you providing documentation of identity;
We / us / our – means Wirecard Card Solutions Limited or Glint Pay Services Limited;
Year – 12 month period following the date when the card is issued to you and each subsequent 12 month
period.
You / your – means the person or persons who have received the card and are authorized to use the card as provided for in this Agreement;


1. Your Glint Pay Prepaid Mastercard® Card

You can use the Card at any location that displays the Mastercard Acceptance Mark, online, or on the telephone. You can also use your Card overseas. Before using the Card, you need to make sure there are enough funds in your Glint Account to cover any purchases. You will not be able and should not attempt to use your Card if you do not have sufficient funds available for spend.
Your Card is not a credit card, you must keep a positive balance and you will not earn any interest on any funds loaded on your Card.


2. Applying for and activating your Card

The Card is a financial services product, and we are therefore required by law to hold certain information about our clients. We use this information to administer your card, and to help us identify you and your card if it is lost or stolen. We only keep this information for as long as necessary and for the purposes described.
To apply for our Card, you must be at least 18 years old and a UK or EEA resident. We will require evidence of your identity. To verify your identity, we will use 3rd party electronic data and we may request physical documentation to support your application
When we carry out these checks, your personal information may be disclosed to specialist 3rd Party Data Brokers. These 3rd parties may keep a record of the information and a footprint may be left on your file, although the footprint will denote that the search was not a credit check and was not carried out in support of a credit application. It is an identity check only, and will therefore have no adverse effect on your credit rating.
You may correct any information we hold by emailing us on support@glintpay.com.
When you receive your Card, it will be issued to you in an inactive state. You will need to activate using the Glint Pay App prior to use. The Card will normally be ready for use one hour after activation. If you don’t activate your Card, any transactions that you attempt to carry out may be declined.
By accepting these T & C’s you indicate to us that you consent to the checks described in this Agreement being undertaken.
On activation, your PIN will be available on the Glint Pay app, please memorise the PIN as this will be your method of authorising transactions. Do not disclose your PIN to anyone, if you do and your Glint account and Card are compromised you will be liable for all losses.
If you forget your PIN, the PIN can be obtained by logging into your account and using the PIN reveal facility, please see FAQ’s for details.


3. Loading your Card

Funds can be loaded to your Glint Account by bank debit card or bank transfer from your bank account. Once cleared, these funds will then be available to spend with your Card.
To load your funds by debit card, you must use a debit card that has been issued by a regulated financial institution in the UK or EEA and is registered at the same address as your Glint Account.
To load your funds by bank transfer, you must use a bank account that has been issued by a regulated UK or EEA Bank and is registered at the same address as your Glint Account.
The time that it takes for your Card balance to be updated when you load your funds depends on the method that you use. If funds are received prior to 16:00 GMT on a business day they will be treated as received that business day. Any funds received post 16:00 GMT on a business day will be treated as having been received on the next business day.
The currency you have used to load your Card may be different to that of the Card. Your statement will show the exchange rate applied on the date that the funds were used. Exchange rates may change and the exchange rate which applies to your transaction may not be the exchange rate that was used to convert your funds to load your Glint Account.


4. Using your Card

Detailed instructions on how to use your Card are found on the App or Website. You will need to follow these instructions when using your Card.
We will deduct the value of your transactions from your balance held with Glint Pay. We will also deduct any applicable fees as soon as they become payable by you, see our Fees section on our App and Website.
The Card belongs to us. We may ask you to stop using your Card and return it to us or destroy it. We may, at any time, suspend, restrict or cancel your Card or refuse to issue or replace a Card for reasons relating to the following:

  • We are concerned about security of your account or Cards we have issued to you
  • We suspect your account is being used in an unauthorised or fraudulent manner or we need to do so to comply with the law
  • If sufficient funds are not available to your Card at the time of a transaction to cover the amount of the transaction and any applicable fees
  • If we have reasonable grounds to believe that you are acting in breach of this agreement

If we do this, we will tell you as soon as we can or are permitted to do so.
If we refuse to authorise a transaction, we will, if practicable, tell you why immediately unless it would be unlawful for us to do so.

  • For card-based payment transactions where you do not know the exact amount of the transaction at the time you authorise it, we will not block funds unless you authorise the exact amount to be blocked. This could be the case for payments you make at hotels or at fuel stations for example.
    We shall release any blocked funds without undue delay as soon as we are aware of the exact amount of the transaction and immediately after receipt of the relevant payment order.

Your Card cannot be used in situations where it is not possible for the Merchant to obtain online authorisation that you have sufficient balance for the transaction. For example: transactions on trains, ships, and some in-flight purchases.
We are not responsible for the quality, safety, legality, or any other aspect of any goods or services purchased with the Card. We are not liable for the failure of any merchant to honour the Card.


5. Authorising Transactions

  • A Card transaction will be regarded as authorised by you where you;
    Authorise the transaction at the point of sale by following the instructions provided by the merchant or retailer to authorise the transaction, which may include:

    • Entering your PIN or providing any other security code
    • Providing the Card details and/ or providing any other details as requested
    • Waving the Card over a card reader or inserting your Card into a card reading device for making a payment
      Insert a Card and entering your PIN to request a cash withdrawal at an ATM

 

We may refuse a transaction or suspend or terminate your Card if:

  • a transaction might take you over your available balance
  • a transaction might take you over any Card limits
  • We reasonably believe that we need to do so to keep to the rules of the payment system under which
    your Card is issued
  • We reasonably believe that there are needs to do so to comply with any law or as a matter of good
    practice

If you give us the wrong details for a payment or you tell us about an incorrect payment more than 13 months after it was made, we won’t give you a refund but we’ll try and trace it for you. We may charge you a reasonable fee to cover our costs in doing this.

We can already return money paid to you by mistake, however if you don’t think a payment made to you from a payment service provider in the EEA was a mistake, we may also be allowed to share your personal information with the paying payment service provider so that you can be contacted directly.

If you are able to make payments directly from your account to another person and if a payment you asked us to make within the EEA arrives later than it should have, you can ask us to contact the receiving bank and ask them to treat it as if it was made on time.


6. Foreign Currency Transactions

The Card can be used for transactions which are not in the currency of the Card although a fee will be applied for doing so.

If you do not hold a balance in a currency you wish to spend in, Glint Pay will convert available currencies to cover the authorisation of the transaction at market rates (please see our App or Website FAQ’s).

Exchange rates may change, and the exchange rate which applies on the date that you make your transaction may not be the same as the exchange rate we use on the date that we convert the transaction from your balance. Your online statement will show the exchange rate used.

If you use your Card for a transaction in a currency other than currencies in which Glint Pay Operates, the transaction will be converted to the currency that the Card is denominated in by the Mastercard scheme network at a rate set by Mastercard International Incorporated. The exchange rate varies throughout the day and is not set by us; therefore we are not responsible for and cannot guarantee you will receive a favourable exchange rate.

If you have a payment instrument which allows you to make overseas payments, the way we treat payments made to payment service providers outside the EEA area will change as will payments in non-EEA currencies to payment service providers within the EEA and unless stated otherwise, your terms and conditions will apply equally to such payment transactions.

You’ll no longer be able to pay charges for anyone you’re making a payment to within the EEA (regardless of the currency of the transfer).
The EEA includes all the member states of the European Union, Iceland, Norway and Liechtenstein.


7. Cancellation and expiry of your Card

You can cancel your Card by sending an email to us at support@glintpay.com and confirming that you have destroyed your Card.
We may cancel your agreement for any reason by giving you at least 2 months’ notice:

  • If this agreement or your Card expires on a set date and we have not agreed to renew this Agreement
  • If you break any part of this agreement, or repeatedly break the agreement and fail to resolve the matter
    to our satisfaction
  • If you act in a manner that is threatening or abusive to our staff, or any of our representatives
  • If you fail to pay fees or charges that you have incurred or fail to put right any negative balance
  • In the event of your death

We may cancel this agreement or suspend your Card or account immediately;

  • if we believe your Card is deliberately being used by you to commit fraud
  • if we believe your Card is deliberately being used for other illegal purposes. If we do this, we will tell you as soon as we are permitted to do so.

If we cancel your Card, you must tell us what you want us to do with any unused funds within 3 months of the cancelation date. We will return the funds to a verified bank account in the same name as the Glint Account minus any administration fees. If we receive no contact within 12 months we reserve the right to apply reasonable administration fees.

If you cancel your Card, once all transactions and fees have been deducted, we will arrange for any unused funds to be refunded to you. We can return the funds to a verified bank account in the same name as the Glint Account

You will not be entitled to a refund of money you have already spent on pending or authorised transactions or any fees relating to the Card.

Your Card will be valid for 3 years. you may apply, on our App or Website, for a renewal up to 2 months before expiry of the Card. This renewal will run for a further three years and your Glint Account balance will be available to the new Card

If any balance remains unused in the Glint Account for more than 6 years, it will not be refunded.


8. Keeping your Card secure and your liability

You must take all reasonable steps to keep your Account ID, PIN and Passcode safe, and separate from your Card or any record of your Card number, and not disclose it to anyone else. This includes:

  • not keeping your PIN with your Card;
  • never sharing your PIN with anyone;
  • when entering your PIN, taking all reasonable steps to ensure it cannot be observed by others;
  • not entering your PIN into any terminal that appears to be modified or suspicious,
  • if you believe that anyone has gained unauthorised access to your PIN, notifying us without undue delay

We recommend that you check the balance on your Card regularly on the App or Website. We can provide you with the Available Balance and a statement either on our App or on our Website at any time. We also recommend and instruct you to go thoroughly over all your Transactions on a regular basis. Your statement will show:

  • information relating to the Merchant and the Transaction reference;
  • the amount of the Transaction shown in the currency in which the Transaction was debited to the Account;
  • the amount and breakdown of charges for the Transaction;
  • the exchange rate we used in the Transaction, if any, and the amount of the Transaction after the currency conversion, and
  • the date the Transaction was debited to the Account.

You will be liable for all losses, including any related fees and charges, for any unauthorised Transaction if we can show that you have

(i) acted fraudulently or
(ii) failed with intent or gross negligence to use and keep safe your Card, PIN, Account ID and Passcode in accordance with this Agreement.

You will also be liable for all losses, including any related fees and charges, for any unauthorised or incorrectly executed Transaction if you fail to notify us without undue delay on becoming aware of the Transaction, and in any event within thirteen (13) months of the Transaction debit date.

If you believe that someone else knows your Account or Card security details, you should contact us without undue delay.
Once any Card on your Account has expired or if it is found after you have reported it as lost or stolen, you agree to destroy it by cutting it in two through the magnetic strip.

You agree to indemnify and hold us harmless from and against all reasonable costs of any legal action taken to successfully enforce this Agreement arising out of a material breach of any of the terms and conditions of this Agreement by you or by your fraudulent conduct.

You should treat your Card like cash. If it is lost or stolen, you may lose some, or all your money, in the same way as if you lost cash in your wallet or purse.


9. Lost and stolen Card

If you know or suspect that your Card is lost or stolen, or that the PIN is known to an unauthorised person, or if you think a Transaction has been unauthorised, you must inform us without undue delay by calling us on +44 (0) 203 915 8111 or contact us at support@glintpay.com.

In order to get a refund for any unauthorised Transaction, you must report the Transaction without undue delay upon becoming aware of it or otherwise you will lose your right to a refund. You will not be able to get a refund for any unauthorised Transaction reported after thirteen (13) months have passed following the debit date of the Transaction.

Despite the thirteen (13) month refund period you will not be able to claim for a refund for an unauthorised Transaction if the Transaction was correctly displayed in your Glint Account and you failed to inform us about the Transaction being unauthorised. In this respect, we urge you to check your Glint Account on a regular basis and review your Transactions carefully.

When you call Support, you will be asked to provide us with your Card number where possible and some other identifying details. We will replace the Card unless there is evidence that the notified incident had been caused by your breach of this Agreement, gross negligence or your fraudulent conduct. Alternatively, your Available Balance can be redeemed to you. If we replace the Card, the Card will be delivered to your registered home address and subject to possible fees.

If the Card was lost, stolen, compromised or you have failed to keep your PIN or other security details safe from misappropriation, you will be liable for losses, before notice is given by you to us. We also reserve the right to take legal action against you.

We reserve the right to investigate any disputed Transaction or misuse of the Card before and after a refund. To do so we may need more information and assistance from you and you are required to reasonably cooperate with any investigation by us or any law enforcement agency or other competent authority.

Unless you have acted fraudulently or with intent or gross negligence, you will only be liable for a maximum of £35 (or the equivalent in the currency of your card) up until the time you inform us that your card has been lost or stolen. You will not be liable for any losses that occur on your card after you have informed us that is has been lost or stolen.

If you’re due a refund for an unauthorised transaction we’ll make sure you receive this no later than the end of the next business day.

If we refund you following your claim and subsequently establish that you were not entitled to a refund, we will deduct it from your Available Balance after notifying you. If you do not have sufficient Available Balance, you must repay us the amount immediately on demand plus any administration fees.


10. Our liability

We will not be liable for any loss arising from:

  • Your inability to use the Glint Service as set out in the Agreement or for any reason
  • Any cause which results from abnormal or unforeseen circumstances beyond our control, consequences which would have been unavoidable despite all our efforts to the contrary
  • A Merchant refusing to accept your Card
  • Our compliance with legal and regulatory requirements
  • Loss or corruption of data unless caused by our wilful default

We are also not liable for:

  • Business interruption, loss of revenue, goodwill, opportunity or anticipated savings
  • Any indirect or consequential loss

Our total liability under or arising from this Agreement will be limited as follows:

  • where your Card is faulty due to our default, our liability will be limited to replacement of the Card or, at our discretion, repayment to you of the Available Balance;
  • where sums are incorrectly deducted from your Available Balance due to our fault, our liability will be limited to payment to you of an equivalent amount, and
  • in all other circumstances of our default, our liability will be limited to repayment of the amount of the Available Balance.

We reserve the right to charge you for any reasonable costs that we incur in taking action to stop you using this Card and to recover any monies owed because of your activities.


11. Changes to these Terms

We may change these terms at any time by notifying you by e-mail or other agreed means at least 2 months before the change is due to take effect. The up-to-date version of the Card terms and conditions will always be available on the App and Website.

The change will automatically take effect and you will be taken to have accepted the notified change unless you tell us that you do not agree to the change. In that event, we will treat that notice as notification that you wish immediately to terminate. In such circumstances, we will refund any balance on the Card in accordance with section 7 above.

We may make immediate changes to the exchange rate used to convert foreign transactions. For all transactions made in a foreign currency you can find out what the applicable exchange rate was at the time of the transaction by referring to your Account transaction history.


12. Fees and Usage Restrictions

Any fees that do apply can be found in our FAQ section on the App and the Website. If we decide to increase or impose any new fees, we will notify you via our App and website.

Authorisation will be requested for all transactions at the time of the transaction. In the unlikely event, for any reason whatsoever, a transaction is completed when you have an insufficient account balance for that transaction (a “Shortfall”), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the retailer where the Card was presented, in this circumstance we may seek the Shortfall from the retailer.

You agree that once we make this Shortfall known to you, we will charge you for the Shortfall amount against any funds which you may subsequently load onto your Glint Account. Until the Shortfall amount is cleared, we may suspend your Glint Account and Card. In addition, we reserve the right to charge you an Administration Fee and any financial loss for each transaction that you make using your Card that results in a Shortfall or increases the Shortfall.


13. Contacting you in an Emergency

We may need to contact you urgently if we suspect or find fraudulent activity has occurred on your account (provided we are not prohibited from doing so by law) or if we suffer a security threat. To do so, we may (for example) send you a text message instead of calling or emailing you, if we think this is the quickest way to contact you. When we contact you, we will also give you information on how you can minimise any risk to your payment instrument depending on the nature of the security threat.


14. Third Party Providers

You can choose to allow a Third-Party Provider (TPP) to access information on your account, to combine and display information about your account with information from accounts you have with other payment service providers, and, if applicable to your payment instrument, to make payments for you from your account, provided the TPP is authorised by the FCA or another European regulator and you have given your explicit consent.

If you do, you must keep us informed of any incorrect or unauthorised transactions that happen so we can take steps to stop further misuse of your payment instrument and arrange any refund you’ve been entitled to.

If you are thinking of using a TPP, it is important you check with the regulator whether it is authorised before you use it.

We can refuse or stop access to a TPP if we’re concerned it isn’t authorised or if we believe it’s fraudulent or acting fraudulently. If that happens, we’ll contact you to explain why unless we believe that would compromise our security or it would be unlawful.


15. Data Protection

In applying for the Card on the App or Website and using it, you agree that we can use your personal information in accordance with our Privacy Policy. Our Privacy Policy is set out on our Website, it includes details of the personal information that we collect, how it will be used, and who we pass it to. You can tell us if you don’t want to receive any marketing materials from us.


16. Disputes with Retailers

If you have any disputes about purchases made using your Card, you should settle these with the person you bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with your Card. Remember that once you have used your Card to make a purchase we cannot stop that transaction.


17. Communication

If you have an enquiry relating to your Glint Account or Card, you can email support@glintpay.com or telephone +44 (0) 203 915 8111 We will deal with your enquiry promptly.


18. Complaints

The Card programme is managed by Glint Pay Services Limited. If you are unhappy in any way with your Card or the way it is managed, tell us by using the e-mail enquiry facility on the App or Website so we can investigate the circumstances for you.
We will try to resolve any complaints you have about your payment instrument or the service we provide to you within 15 business days of receiving your complaint and in exceptional circumstances, within 35 business days (and we will let you know if this is the case).
You may be able to take unresolved complaints to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone: 0800 023 4567 or 0300 123 9123 and e-mail: enquiries@financial-ombudsman.org.uk


19. Compensation

The Card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. However, in the unlikely event that Wirecard Card Solutions Limited or Glint Pay Services Limited becomes insolvent, funds that you have loaded are protected against claims made by creditors.


20. Assignment

We may assign the benefit and burden of these terms and conditions to another company at any time, on giving you 2 month’s prior notice of this. If we do this, your rights will not be affected.

21. Governing Law
This Agreement is concluded in English. All communications with you will be in English. These terms and conditions will be construed in accordance with English law.


22. Fund Protection

As a responsible e-money issuer, Glint Pay Services Limited ensures that once it has received your funds they are deposited in a secure account, specifically for redeeming transactions. In the unlikely event that Glint Pay Services Limited becomes insolvent, funds that you have loaded, which have arrived with and been deposited by Wirecard Card Solutions Ltd, are protected against the claims made by creditors.


23. Prepaid Card Issuer

Your Prepaid Card is issued by Wirecard Card Solutions Ltd whose principal office is Grainger Chambers, 3-5 Hood Street, Newcastle upon Tyne, NE1 6JQ, which is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051) as an issuer of e-money. Your Prepaid Card is the property of Wirecard Card Solutions Ltd and is not transferable to anyone else.

Gold Account Terms & Conditions

Gold Account Terms & Conditions

Effective Date: 20th November 2017

Please read this Agreement carefully. It sets out the terms of a legally binding agreement between you and Glint.

This Agreement sets out the terms and conditions upon which you contract with Glint and which govern your relationship with Glint. By signing up as a Glint client, you are agreeing to the terms and conditions of this Agreement. The English language version of the Agreement is the only legally binding version, with any translations in other languages being provided merely for convenience purposes.

If you do not agree to the terms of this Agreement, you should not sign up to become a client of Glint. You should not enter into this Agreement unless you understand the nature of this business and the extent of your exposure to risk. The value of Gold can rise or fall when measured against exchange currencies and price movements of exchange currencies may change quickly. You assume any exchange rate risk. If you have any questions, please contact us.

This Agreement may change from time to time. We recommend that you revisit this page periodically and print and save the latest copy of this Agreement for your records. We strongly recommend that you read these terms and conditions in their entirety.

You should refer to Clause 21 in the Glint Terms of Use to see the ways in which we may amend these Terms.

Don’t know what something means?

This Agreement uses a number of special words with a particular meaning. You will find a glossary of terms at clause 1 of this Agreement to help you understand what these words mean.

If you do not understand any aspect, you can contact us for further information in the following ways:

support@glintpay.com

 

DEFINITIONS
Interpretation

In this Agreement, unless otherwise expressly stated or the content requires otherwise, the following terms shall have the meanings set out below:

Account” means the electronic record kept by Glint of:

(a) the quantity of Gold (other than in Reserved Bars) expressed in grams, kilograms or troy ounces of gold held by or for you or on your behalf at the Vault;

(b) the quantity of Reserved Bars held by or for you or on your behalf at the Vault, which quantity is expressed in whole bars together with corresponding bar serial numbers;

(c) any money held by us on your behalf;

(d) your transactions with us;

(e) our fees for the services provided to you;

(f) any other account held by you in connection with the Glint Services.

Agreement” means these terms and conditions, any account-opening documentation (including an online registration form you complete when applying for an Account) and any other documents, terms and conditions, or policies which are expressly stated by Glint to form part of the agreement between you and us.

Chain of Integrity Standard” means the minimum standard which Gold must meet before it will be accepted by us, which is currently:

(a) in the case of large gold bars, the Good Delivery standards established by LBMA;

(b) in the case of small gold bars, newly fabricated bars produced by an LBMA Refiner and delivered directly by the LBMA Refiner to the Vault.

Cleared Funds” means cash in your Account which is due from a) a sale of Gold that has settled; or b) the crediting of funds to your Account by debit card, direct debit; or bank transfers; and which has cleared the banking process.

Client”, “User”, “you” means a person who has registered and has been accepted by us for the Glint Services.

“Constructive possession” is a general principle that means a person who has possession of property is to be presumed to be the owner of it. However, the law recognises in some cases that physical delivery would be impractical due to the nature or location of the object. “Constructive possession” occurs when a person who does not physically hold property is yet deemed to be in legal possession of it.  By purchasing gold on the Glint Platform, you acquire legal possession of your gold held in custody by the vault.

Gold Current Account” means your Account for gold (other than in Reserved Bars).

Glint”, “we”, “us” or “our” means Glint Pay Services Limited, a private limited company incorporated in England and having its registered office at Tea Building, Unit 4.01, 56 Shoreditch High Street, London, England, E1 6JJ . Glint is authorised and regulated by the Financial Conduct Authority (reference number 900657) under the Electronic Money Regulations 2011 as a firm with permission to issue electronic money and provide payment services.

Glint Platform” means the Glint Website, the Glint Application, Application Programming Interface (“API”)[, and any associated Glint systems or mobile applications] (together, the “Glint Platform”).

Glint Services” means the Glint Platform and any of the services provided to you by Glint, together with the Glint Platform.

Glint Website” means the public and private website accessible at www.glintpay.com as amended from time to time.

Gold” means physical gold that meets the Chain of Integrity Standard. Glint records the Gold held by or for you or on your behalf in grams, kilograms or troy ounces and Reserved Bars as described above in the definition of the term “Account”.

Gold Transfer” or “Gold Peer-to-Peer” means the transfer of Gold in accordance with clause 4.4 of this Agreement from one User, on their instruction, to another User or Glint that is recorded by debiting the corresponding amount of Gold from the transferor’s Account and crediting the same to the transferee’s Account;

LBMA” means the London Bullion Market Association.

LBMA Good Delivery List” means the list maintained by the LBMA of accredited refiners. Further information can be obtained at http://www.lbma.org.uk/;

LBMA Refiner” means a refiner accredited by the LBMA as specified on the LBMA Good Delivery List

Reserved Bar” means a whole bar of Gold, and not a fraction of a bar of Gold, which is recorded in the Account as your exclusive property and in which no other person has any share.

Gold Savings Account” means your Account for Gold in Reserved Bars only.

Security Information” means a user identification name, code, personal identification number, password or such other security information as we may determine for use in connection with the Glint Services.

Vault” means the service provider appointed by us in accordance with Clause 2.0 to store Gold for or on behalf of all Clients.

OPERATING PROVISIONS
1.0 Your Gold Accounts

1.1 All Gold Accounts (current or savings accounts) operated by Glint are allocated Gold accounts. This means that the Gold is stored under a safekeeping or custody arrangement at the Vault by or for you or on your behalf. The Vault does not retain a proprietary interest in the Gold.

1.2 For your Gold Current Account:

(a) each unit on your Account represents a gram or ounce (or a part thereof) of the Gold constituting varieties of sizes of bars held in a designated precious metals storage facility at a Vault;

(b) units recorded in your Account represent and are evidence of your proportionate share in the Gold. The number of units represented by the credit balance in your Account quantifies the total of all your interests in the Gold at the relevant the Vault;

(c) the number of units held by all Clients which is recorded in the Accounts always represents an identical amount of Gold held in the Vaults;

(c) the Gold held in each Vault is owned in common in proportion to the credit balance of relevant units as recorded on the relevant Account by all the relevant Clients.

1.3 You can obtain units where your Account allows you to make or receive Gold Transfers, receiving units from another User. When you obtain units, you acquire or increase your undivided interest in the relevant Gold (in your Gold Current Account) by an amount equal to the value of the money paid for the purchase.

1.4 Any credits that you obtain through a Gold Transfer represent the transfer of a proportionate share of the relevant Gold from the transferor to your Account whether or not such transfer is made in relation to the sale or purchase of any goods or services or otherwise.

1.5 Reserved Bar(s) in your Gold Savings Account will be reserved exclusively to you as your property. Your ownership of the Reserved Bar will be evidenced by the record in your Account which will record the quantity of Reserved Bars held by you or for you or on your behalf at the Vault, which quantity is expressed in whole bars together with corresponding serial numbers. No fraction of a bar may be held as a Reserved Bar.

2.0 Storage and Insurance
2.1 You authorise us to arrange for the storage, transportation, and insurance of your Gold. This authority shall be deemed to include an authority to enter into contracts on your behalf as your agent in respect of the storage, transportation, or insurance of your Gold but shall not be construed as an obligation to enter into any such contracts.

2.2 Subject to Clause 3.0 (Reserved Bars), title to the Gold in allocated storage at the Vault shall at all times vest in all owners in common of that Gold. If and to the extent that Glint has a residual interest in the Gold so held, including any rights against third parties, this will be held on behalf of the owners in common. Glint arranges storage of all such Gold for and on behalf of all owners in common (for these purposes, in respect of your share, we act as your agent).

2.3 Glint only has a proprietary interest in Gold in storage to the extent that it is entitled to deduct from the proceeds of sale payment for fees owing to us and/or the Vault.

2.4 You agree to keep your Gold (and any interest in it) acquired and held under and in accordance with this Agreement free from any liens, encumbrances, charges, or claims.

2.5 Each Vault is obliged to maintain insurance at least equal to one hundred per cent. (100%) of the value of Gold held for Glint and all its Clients.

3.0 Reserved Bars
This clause applies only where you have a Gold Savings Account with us.

3.1 You may elect to hold individual Reserved Bar(s) reserved exclusively to you as your property provided that you hold within one Vault sufficient Gold that matches or exceeds the smallest available bar (which meets the Chain of Integrity Standard) in that Vault. All Reserved Bars that you own will be segregated from other Gold held in the relevant Vault.

3.2 A Reserved Bar may not be sold while it is reserved to you until it has been released by you in accordance with your instructions. Where you hold Gold in Reserved Bars only, by giving an instruction to Glint to make a [payment] or a Gold Transfer, you authorise Glint to de-register as many Reserved Bars in your Account as is required to make the payment and release them.

3.3 Any tax or duty liabilities or obligations attaching to a Reserved Bar held in your name will be yours, as Client and owner of the Reserved Bar. Glint shall bear no responsibility for any tax or duty payable in respect of the Reserved Bar.

4.0 Sale, purchase and transfer of Gold
4.1 You may purchase or sell Gold through the Glint Platform in accordance with this Agreement.

4.2 We may transact in Gold acting as principal or as agent following receipt of your order. We shall transfer ownership of the Gold so obtained to you. Upon depositing the Gold purchased with a Vault, delivery shall occur by way of “constructive possession” which means that you will have ownership of the Gold stored in the Vault.

4.3 You agree that Glint shall have full authority as your agent and in your name to buy, sell, exchange, redeem, hold, convert or otherwise deal with Gold for your Account.

4.4 If you instruct Glint to execute a Gold Transfer (Gold Peer-to-Peer), you authorise Glint to transfer a proportionate share of Gold held by you into another Account you have or to another User nominated by you in the instruction. All such Gold Transfers shall be effected by debiting your Account by the amount representing the quantity of Gold transferred by you and crediting the Account nominated by you in the instruction with the corresponding amount. Gold Transfers cannot be made by transferring Reserved Bars.

4.5 When we accept your order, we will use all reasonable endeavours to carry it out. However, we will not be liable to you for any loss or expense you suffer if we are unable to carry out an order for whatever reason (other than as a result of our negligence, fraud or wilful default) or due to a breakdown or failure of transmission or communication systems or where there is a delay or change in Gold market conditions before the transaction is completed.

4.6 No orders can be placed until an Account has been opened and Cleared Funds received. By placing an order for the purchase of Gold, you agree that you will have sufficient Cleared Funds in your Account required to make the payment including fees to settle the trade.

4.7 You agree that the price for any purchase or sale of Gold for any transaction within your Gold Accounts will be based on real-time LBMA market prices, available in the Glint app.

4.8 You authorise Glint to act upon instructions given securely via your Account. You agree that we are entitled to accept all instructions received by Glint without any further enquiry or verification provided that they are, or appear to be, given using your Security Information.

5.0 Fees and charges
5.1 We will charge fees in respect of the services provided to you under this Agreement as specified in our Fee section (as amended from time to time) which is available on the Glint Website.

5.2 Unless otherwise agreed by us in writing, all amounts (including, without limitation, all fees and charges) payable by you shall be due on demand without set-off, counterclaim or deduction.

5.3 All payments due from you to us under this Agreement shall be made by you in cleared funds unless otherwise agreed by us in writing.

5.4 We reserve the right to collect fees due under this Agreement in Gold (other than Reserved Bars) or the national currency of any territory which is accepted by us in exchange for Gold. You hereby authorise us to deduct from such Gold or currency in your Account any amounts in respect of fees or charges that you may incur by using the services and all other fees, charges, costs and expenses that we may incur in connection with the services we provide to you or pursuant to our relationship with you.

5.5 You agree that we may, at our sole discretion and without notice to you, appropriate the whole or any part of the Gold or Cleared Funds in your Account or, in the case of Gold, sell or convert the same into money and use the Gold so appropriated or the proceeds of that sale or conversion to set-off any of your liabilities or obligations to us whether in respect of fees and charges or any other monies due to us.

Set-off
Glint may, without limiting its other rights or remedies, set-off any amount owing to it (or to any of its affiliates) by the Client against any amount payable by Glint (or its affiliates) to the Client.

Glint Privacy Policy

Dated May 2018

1. SCOPE OF POLICY

1.1 Glint is determined to protect and respect your privacy. We are registered with the Information Commissioner’s Office under number ZA201362.

This policy applies to your use of:
a) our website at www.glintpay.com (the ” Site”)
b) the Glint app (app) once you have downloaded a copy of the app onto your mobile telephone or handheld device (Device); and
c) any of the services accessible through the app or the Site (the Services)

1.2 This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

1.3 When we say “we”, we mean Glint Pay Services Limited who is the “Data Controller” for the information in this document. This means we are responsible for letting you know how we use your information.

2. INFORMATION WE COLLECT FROM YOU

2.1 We will collect and process the following data about you:

a) Information you give us (submitted information): This is information you give us about you by registering on the app and/or the Site, or by corresponding with us (for example, by e-mail or via the app and/or the Site). It includes information you provide when you register to use the app, download or register the app, subscribe to any of our services, enter into any transaction on the app or the Site such as a Top Up, Bank Transfer, withdraw, enter a competition, promotion or survey and when you report a problem with an app, the Services, or the Site. If you contact us, we will keep a record of that correspondence.

b) Information connected to your usage of our product, technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information and the type of mobile device you use, a unique device identifier (for example, your Device’s IMEI number, the MAC address of the Device’s wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting.

c) Details of all transactions you make with us including date, time, amount, currencies used, exchange rate, beneficiary details, details and location of the merchant or ATMs associated with the transaction, and any other information you provide us to prove your eligibility to use our services.

d) Information about you and your device. Each time you visit the App or our Site we will automatically collect the following information:

• information about your visit, including the full uniform resource locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, device information and any phone number used to call our client service number;
• information from your address book, and login information.

e) Location information. We use GPS technology and your IP address to determine your location. This is used to prevent fraud, for instance if your mobile phone is saying that you are located in the UK, but your card is being used in Spain, we may not allow that transaction to be processed. Our card protection and fraud-prevention measures require this personal data for the feature to work.

If you wish to use this feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by de-selecting “location-based security” on the Card Security part of the App

f) Information we receive from other sources (Third Party Information). We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, fraud prevention agencies, customer service providers, developers, social media organisations such as Facebook, Twitter and/or Google).

3. HOW WE USE THE INFORMATION

3.1 We use information held about you in the following ways:
• to carry out our obligations arising from any transactions you enter into with us, for example Top Ups, Bank Transfers, Withdrawals, ATM Withdrawals and Glint Card Purchases and to provide you with the information, products and services that you request from us;
• to verify your identity to protect against fraud, comply with financial crime laws and to confirm your eligibility to use our products and services; and to comply with our regulatory obligations.
• to notify you about changes to our service;
• to administer our Site and the app for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• as part of our efforts to keep our Site and the app safe and secure;
• to measure or understand the effectiveness of our communications with you.

3.2 We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.

3.3 We will not disclose information about identifiable individuals to third parties, but we may provide them with anonymous aggregate information about our users for the purposes of;
• the improvement and optimisation of our site by using analytics and search engine data;
• third parties to verify your identity, protect against fraud, comply with anti-money laundering laws and to confirm your eligibility to use our products and services.

3.4 We will disclose your personal information to third parties:
• If Glint or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.

4. WHERE YOUR DATA IS STORED

The data that we collect from you will be transferred to, and stored at, a destination inside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for Glint or for one of our suppliers.

5. YOUR RIGHTS

• You have a number of rights relating to your information. This includes the right to access the personal data we hold about you, to ask us to update incorrect or incomplete details, to object or restrict the processing of such data or to obtain a copy of it.
• You have the right to withdraw your consent for us to use your data at any time.
• We will only keep your personal information for as long as you have a relationship with us. After that relationship ends, we may need it for legitimate purposes such as responding to queries, complaints, requests from regulators or for other reasons related to financial crime investigations. Otherwise we will then delete it securely and safely.

Learn how GLINT can help you Speak to one of our team

Call us: +44(0) 203 915 8111

Monday - Friday: 9am - 6pm, Saturday: 9am - 1pm (BST)